I’m Victoria

Product Designer & Design Leader crafting exceptional user experiences for digital tools and SaaS products since 2014.

Previously
Senior Product Designer @ Toast

Location
Washington, DC / Remote

Contact
Victoria.Misch@gmail.com

Background
With a diverse background spanning across multiple industries leading design initiatives for recognized companies such as Toast, Capital One, and CARFAX. I bring a unique blend of creativity and strategic thinking in successfully launching 0-1 MVP and new feature experiences.

Experience

Toast | 2022-2023

Delivery Tools for Restaurant Owners

Saas, Food Service, Web, Mobile, B2B, B2C

As the Senior Product Designer on the Delivery Integration team, I led the Product Design process for key projects including:

  • Streamlined Toast Delivery onboarding

  • Designed guest delivery tracking MVP

  • Designed delivery menu controls

Capital One | 2019-2022

Rewards & Travel Booking Experiences

eCommerce, Travel, Loyalty, Web, Mobile, B2C

As the Principal Experience Designer on the Travel team, and previously on the Rewards team. I led the initiatives including:

  • Updating Rewards in Capital One App

  • Connecting multi-channel Reward & Travel flows

  • Optimizing search, check out, and error reduction for travel booking.

CARFAX | 2018-2019

Dealership Inventory & Pricing Tools

Saas, Automotive, Web, Mobile, B2B

As the Senior Product Designer and lead Designer for the Dealership team. I led Research & Product Design for projects including:

  • Dealership UX Research Deep Dive

  • Admin Dashboard MVP

  • Optimizing product for Mobile

  • Establishing new data initiative and practices

mHelpDesk | 2017-2018

Tools for HVAC & Plumbing companies

Saas, Field-Service, Web, Mobile, B2B

As a startup Lead UX Designer embedded on the Product Team. I made all the Product Design decisions for the entire Product. Key projects including:

  • Massive usability audit and implementation strategy

  • Complex multi-location inventory MVP

  • Design Sprints for Invoice redesign

  • Established new Design System framework and components

Industries

B2B: Tools & Saas

Enhancing digital tools and web properties that facilitate investment portfolio management and education.

Investing & Banking

Streamlining digital tools and web properties that facilitate investment portfolio management and education.

eCommerce

Optimized online shopping experience, focusing on reducing friction and improving conversion.

Travel & Rewards

Improving travel booking and loyalty rewards, focusing on improving user experience and engagement.

Skills

Product/UX Design

Discovery

Strategy

User Reserach

Mentorship



Design Thinking

Workshops

Usability

Journey Mapping

Optimization

A/B Testing



0-1 MVPs

Multi-Channel

Saas

Digital Tools

B2B

About Me

Driven to make the digital world better.

I’m enthusiastic about bringing holistic experiences to technology and make it more human. As a constant collaborator, and sometimes contrarian, my design mind never stops trying to improve our html-coded world.

Mentorship

Achievements

Fast Company’s Honorable Mention
Innovation by Design Award

UX Advisor
VCU Center on Society and Health

UX Judge
CARFAX Hackathon

Tiger Team
mHelpDesk

Final Project Guest
VCU Communication Arts

UX Mentor
ADPlist.org

UX Mentor
AIGA DC Shine

Hobbies: Creative dabbling, Reading, Gardening, Photography, Travel, Sudoku, Hiking