Toast
Restaurant Tools: Delivery Integrations
Company: Toast
Year: 2022-2023
Role: Senior Product Designer
Team: Design Lead for 3r Party & Delivery Integrations
Tools: Figma, Miro, UserTesting.com
Skills & Methods:
Product/UX Design
Discovery
Strategy
User Reserach
Workshops
0-1 MVPs
Web
Mobile
SaaS
B2B
Overview
Summary
Designing Tools for Restaurants Owners. Toast is an all-in-one management platform that helps 85k+ restaurant owners improve operations, increase sales and create a better guest experience. Working on the B2B side I led the Product Design process for the 3rd party & delivery configurations team.
Key Projects
Designed and implemented new Delivery tracking MVP Feature
Designed and implemented New menu configuration feature
Improved Onboarding for Delivery configuration
Plan and led future-state vision workshops, and collaborative sessions.
Strategized Product & Design Roadmaps, and operational planning
Projects
Strategy, Discovery, & User Research
Working with Product Teams to provide strategic Design direction on initiates for both team.
Co-planning and conducting user interviews to kick off foundational research around the Delivery business.
Planning and facilitating future-state vision workshops.
Research Goals: Develop a deeper understanding of Delivery Tool use cases & pain points. Uncover issues with adoption, pricing concerns, and current issues.
Customer Delivery Tracking (MVP)
Problem to solve: Give customers a way to see their Delivery status to reduce complains and call volume.
Managed Product Design and worked cross-functionally to implement new delivery tracking feature post-checkout.
Restaurant Settings: Delivery Menus
Problem to solve: Give restaurant owners greater flexibility in curating their menus for delivery and off hour experiences.
Designed new UI elements to add, hide, and remove menus for configuration pages.