Toast

Restaurant Tools: Delivery Integrations

Company: Toast

Year: 2022-2023

Role: Senior Product Designer

Team: Design Lead for 3r Party & Delivery Integrations

Tools: Figma, Miro, UserTesting.com

Skills & Methods:

Product/UX Design

Discovery

Strategy

User Reserach

Workshops

0-1 MVPs

Web

Mobile

SaaS

B2B

Overview

Summary

Designing Tools for Restaurants Owners. Toast is an all-in-one management platform that helps 85k+ restaurant owners improve operations, increase sales and create a better guest experience. Working on the B2B side I led the Product Design process for the 3rd party & delivery configurations team.

Key Projects

  • Designed and implemented new Delivery tracking MVP Feature

  • Designed and implemented New menu configuration feature

  • Improved Onboarding for Delivery configuration

  • Plan and led future-state vision workshops, and collaborative sessions.

  • Strategized Product & Design Roadmaps, and operational planning

Projects

Strategy, Discovery, & User Research

  • Working with Product Teams to provide strategic Design direction on initiates for both team.

  • Co-planning and conducting user interviews to kick off foundational research around the Delivery business.

  • Planning and facilitating future-state vision workshops.

Research Goals: Develop a deeper understanding of Delivery Tool use cases & pain points. Uncover issues with adoption, pricing concerns, and current issues.

Customer Delivery Tracking (MVP)

Problem to solve: Give customers a way to see their Delivery status to reduce complains and call volume.

  • Managed Product Design and worked cross-functionally to implement new delivery tracking feature post-checkout.

Restaurant Settings: Delivery Menus

Problem to solve: Give restaurant owners greater flexibility in curating their menus for delivery and off hour experiences.

  • Designed new UI elements to add, hide, and remove menus for configuration pages.